Business operations, Call Center KPIs and employee motivation are not only empty phrases for you, but you know exactly what stands behind them? We have the perfect job for you!

Overview of tasks:

• Providing support, mentorship, guidance and development to the team

• Leading a team through an exciting transition to build aspects as sales skills, problem solving, critical thinking, analytical and technical capabilities

• Establishing team goals and working with direct reports on strategies for results development

• Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication

• Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers

• Ensure consistent performance according to the relevant service level metrics

• Able to adapt quickly to changes in workflows/processes/procedures/product features

What we expect:

• 3+ years of experience in customer service in sales/technical areas

• Fluent knowledge of the Hungarian language and a very good command of the English language (written and spoken)

• The ability to identify training needs and support program development

• Excellent organizational skills and attention to detail

• Experience in team management in the Call Center environment

• Multitasking and prioritization

What we offer:

• Possibility of cooperation with leading business partners

• Opportunity to develop and co-create a new project

• Internal training and learning opportunities

• Career opportunities in an international company

• A modern office in the Olivia Business Center complex

• Free fruit, drinks and private medical care

Join our team and apply now!

We conduct online interviews for all candidates.

*Please not only shortlisted candidates will be contacted.

Equal Opportunity Employer 

TELUS International values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.

About us: TELUS International is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.