Compliance and Audit, Systems Security Analyst -TELUS International El Salvador & Guatemala

About the role

Supports operations in ensuring ongoing compliance to TI information security standards and programs contractual requirements/Code of conduct

In a high level this role is expected to carry out the following: 

-Monitor ongoing information security compliance for TICA and TIUS regions.  Ensure compliance to TI Global Security & Risk policies.

-Monitor for ongoing compliance with program contractual and code of conduct requirements.

-Ensure remediation efforts are undertaken where non-compliance is identified.

-Point of contact for process change requests on the account.

-Periodic reporting on compliance activity internally and to the customers.

Responsibilities:

• Regularly perform internal audits on policies, procedures, and practices; and identify the risk and non-compliance and have it documented and reported as needed. (This includes compliance in the areas of privacy, telecom, security, client contractual security regulations, and as required with changing laws/regulations & contracts.)

• Support the external Security Certifications and Client audits by engaging the different stakeholders and providing required supporting documents as needed.

• Provide compliance reports to the management to showcase compliance and recommend opportunities to strengthen the existing controls as necessary.

• Perform periodic risk assessments for different TELUS International sites and for different logos to ensure that the contract is operating as agreed or as deemed necessary.

• Support ad hoc Information Security projects as required.

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Skills & Requirements: 

• Schedule flexibility.

• Analytical skills. 

• Problem-solving and decision-making skills. 

• Excellent oral and written communication skills. 

• Adaptive to changing work schedules. 

• Active listening skills. 

• Operates with minimal supervision. 

• Multi-tasking skills. 

• Demonstrated ability to redesign processes to increase productivity
   

Knowledge:

• Proficiency with GSuite applications

• English - B2: - Mandatory.

• Oral and written comprehension.

• Appropriate use of language.

Studies & Experience:

• Graduate of management course in computer science or related field of study, or equivalent professional experience- Mandatory

• Certification: CISA, Security+, GSEC - Preferred

• 3-5 years of information security experience - Desirable

• Experience in IT - Desirable