Allgemeine Angaben

Ref Number

Req_00085286

Standort

Gdansk Digital

Land

Polen

Job Kategorien

Support Positions

Work Style

On Site

Jobbeschreibung

Business operations, Call Center KPIs and employee motivation are not only empty phrases for you, but you know exactly what stands behind them? We have the perfect job for you!


Overview of tasks:


  • Providing support, mentorship, guidance and development to the team

  • Leading a team through an exciting transition to build aspects as sales skills, problem solving, critical thinking, analytical and technical capabilities

  • Establishing team goals and working with direct reports on strategies for results development

  • Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication

  • Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers

  • Ensure consistent performance according to the relevant service level metrics

  • Able to adapt quickly to changes in workflows/processes/procedures/product features


What we expect:


  • 3+ years of experience in customer service in sales/technical areas

  • Fluent knowledge of the Czech language and a very good command of the English language (written and spoken)

  • The ability to identify training needs and support program development

  • Excellent organizational skills and attention to detail

  • Experience in team management in the Call Center environment

  • Multitasking and prioritization


What we offer:


  • Possibility of cooperation with leading business partners

  • Opportunity to develop and co-create a new project

  • Internal training and learning opportunities

  • Career opportunities in an international company

  • A modern office in the Olivia Business Center complex

  • Free fruit, drinks and private medical care



Join our team and apply now!

We conduct online interviews for all candidates.

*Please not only shortlisted candidates will be contacted.


Equal Opportunity Employer 

TELUS International values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.


About us: TELUS International is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


Zusätzliche Stellenbeschreibung

Business operations, Call Center KPIs and employee motivation are not only empty phrases for you, but you know exactly what stands behind them? We have the perfect job for you!

Sprache
Czech
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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