Managed Learning Services, Sr. Learning Experience Designer - Guatemala & El Salvador

Last day to apply: Tuesday, September 17th, 2024

Position overview:

Senior Learning Experience Designer, you will take the lead in designing and developing comprehensive learning experiences that effectively educate and improve performance. You will oversee project timelines, and work with subject matter experts to create advanced instructional strategies. Your responsibilities will include developing complex e-learning modules, integrating new technologies, conducting needs assessments, applying learning theories, and evaluating the effectiveness of educational programs to ensure they achieve organizational goals and also share knowledge and best practices with other team members, fostering a culture of continuous learning and professional growth within the organization.

Key responsibilities:

• Analyze and evaluate the stakeholders’ needs and establish the learning goals, desired outcomes, and indicators of success by performing a Training Needs Analysis process (TNA)

• Collaborate with SMEs, POCs, and stakeholders to identify and implement the most effective learning solutions for the supported program by sharing ideas, best practices, and insights

• Design and develop high-quality learning solutions that are appropriate to the learner profile (existing or new material)

• Create assessments and evaluate the impact of training programs

• Provide estimations and meet the effort required to complete a project

• Lead and facilitate comprehensive Train-the-Trainer (TTT/T3) sessions for all requisite learning initiatives, ensuring that attendees are thoroughly prepared and equipped with the necessary skills and knowledge to effectively deliver educational content.

• Share knowledge and best practices with other team members, fostering a culture of continuous learning and professional growth within the organization

Communication/stakeholder relations

•  Skilled at navigating team dynamics while also capable of independent/self-driven work.

• Ability to present during meetings and flex the communication style based on current needs (stakeholder, project, team, business, etc).

• Ability to communicate daily and negotiate with stakeholders to manage expectations and deliver on agreed-upon timelines.

• Strong written communication skills with the ability to develop job aids, document business rules, etc.

• Create and/or implement methodologies to standardize work

• Attend weekly calls to provide updates and check projects' progress with the Stakeholders

• Planning and time management to ensure timely delivery of tasks and exceed quality expectations from Stakeholders

• Maintain confidentiality and build effective relationships with other internal departments within TELUS and TI as a whole 

Requirements:

• Schedule flexibility - Required

• A side by side session is required

• (please contact grace.lopez1@telusinternational.com)

Core competencies:

• Giving support

• Focusing on customers

• Embracing technology

• Managing self-development

Functional competencies:

• English B2 - Required 

  • Oral and written comprehension

  • Appropriate use of language

• Needs analysis and impact assessment - Required

• Knowledge in creating Micro learning materials - Required

• Proficiency in editing tools (Adobe Creative Cloud) - Required

• Proficiency in Training development tools (MSO, Rise 360, Storyline 360, Google Suite Apps) - Required

• Expert in editing and producing high-quality video and audio content for training purposes. (Adobe After Effects, Premiere Pro, Character Animator, Vyond, Camtasia, Audition) - Desirable

• French - B2  is a plus

• Knowledge of current theories, principles, methodologies, and techniques of learning

• Learning Design

• Experience in developing original educational content for adult learners

• Experience in developing content for online and/or multi-media environments

• Skills in proofreading and minor copy editing

Qualifications:

• Experience in Client/Stakeholder management - Required

• 2 years of University studies, (Graphic Design, Marketing, Learning, Pedagogy) - Required unless demonstrated experience

• Instructional Design / Training Development / Learning experience - Required unless demonstrated experience

• Experience with course authoring software - Required unless demonstrated

• Advanced development-oriented experience (web, graphics, etc.) - Required

• Experience recording and editing videos, creating engaging and on-brand content that resonate with the target audience

• Graphic design and/or animation experience with a keen eye for design and details

• Designation or certificate in change management, training and/or facilitation