Basic Information
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Description and Requirements
Join a customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.
Recommended skills set:
- Medium level of German and English (B2 in written and oral).
- Availability for a full time schedule, covering shifts 24/7, Monday - Sunday
- Availability to work from the office in Bucharest
- Highly developed sense of integrity and commitment to community safety.
- Demonstrated passion for excellence with understanding their actions impact not only single users but an entire online community.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Has "thick skin" and be able to handle reviewing a wide variety of content/text.
- Has a pleasant, patient and friendly attitude.
- Strong self-organization, decision making and analytical abilities.
- Strong detail orientation and communication/listening skills.
- Willingness to work a flexible schedule, including weekends, evenings and overtime
- Possess a strong work ethic and team player mentality.
On this rolе, you would:
- Develop a solid understanding of client moderation rules and guidelines.
- Review uploaded content and take applicable actions to approve, disapprove, or escalate the content.
- Review reported content - mark and categorize applicable Terms of Service (TOS) and
- Assign accurate moderation actions against accounts in line with the client Moderation Matrix.
- Be able to review and maintain professionalism with all types of potential content. Agents will encounter all variety of content, including content that is graphic, violent, explicit, pornographic, and disturbing.
- Show appropriate judgement in alerting sr. mods and leads to escalated content that requires further action.
- Become proficient in multiple internal toolsets and queues.
- Communicate effectively with team members via chat and email.
- Aid in reporting of inappropriate use of the client content on off-site platforms such as Twitter, YouTube, Facebook, etc.
- Use both canned and custom messaging in a professional manner to accurately leave internal notes and provide clear messaging back to users on moderation actions.
We offer:
A multicultural fast-growing environment
Above-average fixed salary, performance and tenure-based bonuses, depending on the position
Monthly meal tickets
Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
Private medical subscription coverage
Extra health benefits: special discounts for dental care and optical services with our partners
Reimbursement for your public transportation subscription, after the trial period (if you work from office)
Gym subscription reimbursement, after the trial period
Free subscription to the Bookster virtual library
Dedicated psychologist available for free sessions (online or face to face)
Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
Paid training and international career opportunities
Multilingual exposure - improve your spoken and written language skills
Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
Additional Job Description
| Language Reference |
|---|
| English |
| German |
EEO Statement
