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Community Engagement Coordinator

Basic Information

Ref Number

Req_00130912

Primary Location

Infinity Tower

Country

Bulgaria

Job Type

Support Positions

Work Style

Remote

Description and Requirements

As Community Engagement Coordinator, you will work within the Community Team engaging directly with a global work from home community of approx. 17k+ individuals for our clients. Your role will involve driving global community participation levels, coming up with new and exciting ways to motivate, engage and retain members of our community. Attention to detail will be key in this role as you will be required to work with and analyze a high volume of data on a daily basis. 


RESPONSIBILITIES
  • Involvement in the creation/enhancement of new/existing community initiatives 
  • Creation and analysis of daily/weekly/monthly reports and follow up with key action items to ensure full customer satisfaction 
  • Creation of periodic surveys, compilation and analysis of results · Participation in regular interactive webinar sessions and creation of webinar content 
  • Improvement and enhancement of existing communications with our online global community via email/SMS/phone 
  • Collaboration with Global Development Team to enhance existing community platforms and systems 
  • Collaboration with our Media Team to create ad hoc community content/imagery/graphics 
  • Weekly review and analysis of community output on a country by country basis following through on any action items as necessary 
  • Focus on driving up community retention engagement levels on an on-going basis 
  • Contribution in meetings with functional managers/team leads if required
  • Ensuring that inbound queries/incidents are responded to in a timely professional manner 

EDUCATION EXPERIENCE
  • Primary degree in a Business or similar field 
  • Proficiency in Excel is essential including experience using pivot tables 
  • Familiarity with Google Suite and/or MS Office
  • 1-2 years’ experience working in a global/multinational environment 

KEY SKILLS REQUIREMENTS
  • Well developed understanding of TELUS AI Communities is essential 
  • Strong capabilities of systems used such as Sisense, Qlik, Raterhub etc. is vital 
  • Strong organizational and multitasking abilities 
  • Ability to work well in a team environment with a high sense of urgency 
  • Excellent communication and interpersonal skills 
  • Flexibility and willingness to support multiple functions/business units when required 
  • Strong attention to detail with a focus on diligence and accuracy 
  • Excellent problem-solving and analytical skills 
  •  Minimum 9 months of experience on similar position

PROJECT OVERVIEW
Working hours: 11 AM - 7 PM Bulgarian time


In Return, We will give you:
  • Stable job and career development opportunities
  • Attractive salary and additional incentives
  • Special discounts & Offers (Food vouchers, Multisport cards, etc.)
  • Additional health insurance & Transportation allowance
  • Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation, and billiard corners)
  • Continuous support and learning
  • Employee referral bonuses & Recognition programs

If this opportunity sounds appealing to you, apply now!

To speed up the process, apply here and attach your CV in English.

Please note, only shortlisted candidates will be contacted.



ABOUT US:


AI Data Solutions


Creating and enhancing the world's data to enable better AI via human intelligence.


We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals works with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.

Additional Job Description


TELUS International is looking for a Community Engagement Coordinator to join the Artificial Intelligence Team in Sofia, Bulgaria.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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