Basic Information

Ref Number

Req_00108054

Primary Location

Istanbul

Additional Locations

TELUS Tower

Country

Turkey

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements

Are you ready to take the next step in your career? 

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye! 

Now we are looking for a Compensation and Benefits Specialist who has the following criteria and will add strength to our team. 

Job Description 

  • Build and maintain market-competitive salary structures for a diverse group of jobs, reflecting the company’s strategy for attracting and retaining key talent

  • Ensure compliance with local labor codes and regulations, as well as company philosophy

  • Conduct the annual Market Analysis and Salary Planning process for the countries you support, reconciling market position and projected market movement with affordability and internal equity constraints

  • Administer attractive benefit programs for team members that aid in the retention of key talent

  • Provide cost estimates to Solutions and Pricing teams for new roles

  • Execute key compensation programs such as Annual Merit Increase and Performance Bonus

  • Participate in the automation of compensation processes in Workday

  • Provide compensation recommendations for team members during recruitment and promotion

  • Execute and ensure compliance with policies related to compensation and benefits for the countries you support

  • Provide guidance to leaders for addressing issues related to internal equity, reorganization, or other restructuring

Requirements

  • Residency in İstanbul, İzmir or Sofia

  • Fluency in English

  • Minimum 2 years of Compensation & Benefits, HR, Payroll or Finance experience

  • Strong relevant experience, or combination of education and work experience

  • Experience in analyzing data

  • Highly competent in MS Excel, PowerPoint & other analytical tools

  • You possess a natural curiosity, analytical mind, and excellent organizational skills with the ability to prioritize workload and multi-task

  • You have a proven track record in stakeholder management & are customer focused

  • Innovative and assertive team player with skills to influence and communicate at all levels

  • Highly organized and proactive, with excellent attention to detail and drive to resolve issues

  • Highly PC literate with knowledge of HRIS (Workday an advantage), reporting tools and spreadsheet applications

Our Advantages

  • Competitive salary package with bonuses

  • Private health insurance

  • Meal card

  • Equipment support for home office work, shuttle and road fee for office work

  • Stable job and career development opportunities

  • Dynamic and supportive team

  • Flat hierarchical work order in an international structure

  • Referral rewards

About Us: TELUS International Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

Additional Job Description

Job Description: - Build and maintain market-competitive salary structures for a diverse group of jobs, reflecting the company’s strategy for attracting and retaining key talent - Ensure compliance with local labor codes and regulations, as well as company philosophy - Conduct the annual Market Analysis and Salary Planning process for the countries you support, reconciling market position and projected market movement with affordability and internal equity constraints - Administer attractive benefit programs for team members that aid in the retention of key talent - Provide cost estimates to Solutions and Pricing teams for new roles - Execute key compensation programs such as Annual Merit Increase and Performance Bonus - Participate in the automation of compensation processes in Workday - Provide compensation recommendations for team members during recruitment and promotion - Execute and ensure compliance with policies related to compensation and benefits for the countries you support - Provide guidance to leaders for addressing issues related to internal equity, reorganization, or other restructuring Requirements: - Fluency in English and Turkish - Minimum 2 years of Compensation & Benefits, HR, Payroll or Finance experience - Strong relevant experience, or combination of education and work experience - Experience in analyzing data - Highly competent in MS Excel, PowerPoint & other analytical tools - You possess a natural curiosity, analytical mind, and excellent organizational skills with the ability to prioritize workload and multi-task - You have a proven track record in stakeholder management & are customer focused - Innovative and assertive team player with skills to influence and communicate at all levels - Highly organized and proactive, with excellent attention to detail and drive to resolve issues - Highly PC literate with knowledge of HRIS (Workday an advantage), reporting tools and spreadsheet applications *Only shortlisted candidates will be contacted.

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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