Basic Information

Ref Number


Last day to apply


Primary Location

Ortigas Center



Job Type

Digital Solutions

Work Style


Description and Requirements

Here’s how: 
  • You will work closely with developers, product owners, scrum master, designers, content writers, and other testers to grasp the full scope of features and pair with developers to advise and build automation scripts (unit, integration, end-to-end, UI) ensuring code coverage and quality 
  • You will create, execute, improve and maintain automation test scripts for WEB and APP through standard methodologies, closely monitor test results for swift feedback, and participate in peer code reviews 
  • You will advocate and evangelize good testing practices, like pair programming, code reviews, Test Driven Development (TDD), Exploratory Testing, Behaviour-Driven Development (BDD), Continuous Integration (CI), and Continuous Delivery (CD) 
  • You will own and support the implementation of standardization in testing practices and processes across the agile team, while continuously refine and optimize the Way We Work. 
  • You will engage in all phases of the agile development cycle, clearly and actively voice out concerns and strive to tackle technical debt with your team 
  • You will identify, evaluate, report and document defects, questionable functions and inconsistencies in product content and outlook during the design and implementation phase 
  • You will conduct Manual testing when required and lead and conduct Exploratory Testing sessions with the team Automation audit and cleaning, validate accuracy/efficiency, remove duplicates with other types of testing (Unit Test/Contract Test), remove overlapping with other E2E testing, respecting digital code standards, validate that tests are sold) Build and maintain documentation in Confluence and other document hubs 
  • You will support team releases that might happen during off hours and be ready to be on on-call support rotation with the team You're the missing piece of the puzzle: 
  • Demonstrable history of excelling in a team based collaborative environment. 
  • Strong team leadership skills (helping lead the team's work) Experience testing customer-facing web, mobile applications 
  • Experience implementing standardization and improving process 
  • Experience mentoring junior team members, overseeing code quality and evangelizing best practices 
  • You also have strong interpersonal, critical thinking, analytical and problem solving skills 
  • You have a strong ability to learn and adapt in a fast-paced changing environment 
  • You have solid programming background, experience with Javascript, NodeJS, Java, or similar 
  • You have an understanding of QA methodologies and strong ‘hands on’ experience developing test scripts for functional, performance, and regression testing that include automated, ad-hoc, and manual testing elements 
  • You have good experience with Continuous Integration, Continuous Build, Continuous Delivery Practices, Test Automation and related tool-sets (such as Cypress, Appium, Dynatrace, Github Actions etc) Establish and maintain comprehensive and well-structured test cases, test plans to organize component test scenarios, for documentation and knowledge sharing purposes. 
  • You have experience with testing within an Agile development environment 
  • You are experienced in both web and mobile testing 
  • You are adept at communicating and collaborating with both technical and non-technical team members Great-to-haves: 
  • You possess demonstrable leadership thinking and expertise with testing methods, strategies, and tools Deployment to App Stores: 
  • Experience with deploying mobile applications to Apple App Store and Google Play Store, including familiarity with the submission process, provisioning profiles, code signing, and release management. Testing and Debugging: 
  • Experience with testing frameworks like Jest for unit testing React Native components and debugging tools for troubleshooting issues across different platforms. Mobile QA Experience: 
  • Prior experience in mobile app testing across iOS, Android, and React Native is essential, as it provides a foundational understanding of mobile-specific concepts and best practices. 
  • You demonstrate a passion for continuous improvement of existing processes and tools, as well as documentation of standards and best practices Experience working with design systems 
  • Experience testing authenticated experiences Experience with Kubernetes

Additional Job Description

  • You will guard the quality of our products and ensure we have short feedback loops in our delivery cycles, allowing us to understand the value and depth of our web and mobile experiences at all stages, always challenging norms and communicating risks to quality. 
  • You will provide leadership in Quality Assurance practices and collaborate across the team to advocate and evangelize testing best practices, such as Exploratory Testing, Test Driven Development (TDD), Continuous Integration (CI) and Continuous Delivery (CD). 

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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