Basic Information

Ref Number


Primary Location

Home Office - Mexico



Work Style


Description and Requirements

As a member of the Database Services team, the MS SQL DBA (Database Administrator) will be responsible for supporting the operational elements of our customer’s database infrastructure as well as involved project delivery.

The DBA is a member of a national team responsible for the daily management and administration of a variety of database technologies mainly focused on MS SQL but not limited to it. The DBA's prime role is supporting the operational availability of these systems on a daily basis. The position requires excellent written and interpersonal skills to build relationships with external and internal clients at various levels. While your role is very technical in nature you will be called upon to discuss these matters to business minded individuals inside the customer’s organization.


  • Complete full cycle MS SQL instance/database management: software installation/patching; upgrade; configuration and deployment of instance/database; capacity planning; monitoring of capacity, availability, performance of the instance/database; performance analysis and tuning; backup, restore and recovery; setup replication and high availability; architect customized backup solutions; scripting jobs for automation; problem fix.

  • Interact with the developer community for project implementation and ongoing support

  • Take initiative to improve the performance, efficiency of the database assurance operation

  • Being cohesive to standard best practice and collaborate/coordinate with the DBA peers on change management, problem management and work management etc

  • Support other DBA/project activities; contribution to knowledge and experience sharing

Required Knowledge

  • Install/Setup and maintain MS SQL database software with updates/patches

  • Creating and maintaining database standards and policies

  • Supporting database design, creation, and testing activities

  • Managing the database availability and performance, including incident and problem management

  • Administering database objects to achieve optimum utilization

  • Defining and implementing event triggers that will alert on potential database performance or integrity issues

  • Performing database housekeeping, such as tuning, indexing, etc.

  • Monitoring usage, transaction volumes, response times, concurrency levels, etc.

  • Identifying reporting, and managing database security issues, audit trails, and forensics

  • Designing database backup, archiving, and storage strategy

Technical Skills

  • Over 5 years’ experience as a Database Administrator working with MS SQL server in enterprise capacity

  • Experience with Power BI

  • Good UNIX/Windows/VMware environment skills

  • Good analytical and problem solving skills

  • Good proactive planning skills and multi-tasking skills

  • Good English communication skills (written and verbal)

  • English Proficiency (75%)

  • Taking initiative and ownership, delivering quality and thorough services to customers

  • Excellent team worker and good performer under minimum supervision

  • Strong MS SQL database experience


  • A team member who takes ownership of every client interaction and is accountable for effective outcomes beyond that interaction.

  • A professional that demonstrates empathy by listening to understand the client's unique emotions and situations, in order to communicate in a clear, honest and genuine way.

  • A team member who collaborates to get things done by leveraging their own and reach other's unique talents.

  • A team member who eagerly adapts to meet the changing needs of our clients

  • A team member who proactively seeks to make things better

What’s in it for you:

  • Private medical and life insurance from day one 

  • Employee Stock purchase plan ESPP

  • Budget for professional growth (certifications)

  • Schedule flexibility.

  • Extra bonus based on performance.

Additional Job Description

As a member of the Database Services team, the MS SQL DBA (Database Administrator) will be responsible for supporting the operational elements of our customer’s database infrastructure as well as involved project delivery.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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