Basic Information

Ref Number

Req_00130599

Primary Location

Istanbul

Country

Türkiye

Job Type

Support Positions

Work Style

On Site

Description and Requirements

Are you ready to take the next step in your career? 

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye! 

Now we are looking for an English Speaking Trainer who has the following criteria and will add strength to our team. 

Job Description

  • Working with large groups of trainees on a regular basis will require excellent communication skills, including ability to present information in a clear fashion, checking for understanding regularly and talking and acting on feedback where possible. 

  • Working with client training departments for new ‘go lives’ and to help ensure a smooth transition of their business into TELUS International.

  • Excellent listening skills essential as well as being empathetic to the needs of the agents, management and clients

  • Working with different stakeholders across TELUS International to ensure onboarding experience for all new team members is seamless and consistent during recruitment, training and basecamp.

  • Designing and maintaining course materials and other documents such as handouts, manuals exercise, assessments and exams.

  • Liaising with the training manager to develop and implement training.

  • Preparing the learning environment and resources, including setting up IT equipment, phone equipment, arranging seating, sharing documents, publishing schedule etc.

  • Excellent written and verbal skills with the ability to deliver and facilitate training programmes.

  • Excellent communication, collaboration, and flexibility to work with both groups and individuals.

  • Must have the ability to take ownership of this role, and constantly strive to make continuous improvements to the training and performance function within TELUS International.

  • Understanding of different learner types and ability to communicate to different learners accordingly. 

  • Dealing with New hires and tenured team members going through upskilling training, you would need to be able to find a balance between keeping the group motivated and engaged throughout the training period. 

  • Ability to address any concerns that participants may have during the training as well as re-directing them to different departments if needed. 

  • Collaborating with team managers, POCs, angels , agents and other stakeholders to identify training and performance requirements.

  • Achieving set goals and  targets 

  • Evaluating the effectiveness of training programs and learning outcomes;

  • Maintaining appropriate records of learner development and also resource allocation.

  • Continuously evaluating agent call and case handling with regard to quality and customer service.

Requirements

  • Excellent written and spoken English

  • Excellent software understanding and skills - Google Workspace and Excel, Internet literacy.

  • Team work

  • Communication skills;

  • Readiness and resourcefulness;

  • Ability to work with constructive feedback and willingness to improve.

Our Advantages

  • Competitive salary package with bonuses

  • Private health insurance

  • Meal card

  • Shuttle and road fee for office work

  • Stable job and career development opportunities

  • Dynamic and supportive team

  • Flat hierarchical work order in an international structure

  • Referral rewards

About Us: TELUS International Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

Additional Job Description

We are looking for an English Speaking Trainer who will add strength to our team!

Language Reference
English
Turkish

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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