Basic Information

Ref Number


Last day to apply


Primary Location

Ortigas Center



Job Type

Digital Solutions

Work Style


Description and Requirements

  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar. 
  • Written and verbal communication skills 
  • Experienced in documenting software applications and creating graphics screen capture for technical illustrations. Experience leading teams. Experience in IT and Healthcare sectors preferred Asset: 
  • Clinical workflow comprehension or clinical work experience 
  • University degree 
  • Bilingual EN FR Uses professional concepts and company policies and procedures to solve a variety of problems of moderate complexity.
  • Exercises judgment within defined processes, policies and practices to determine appropriate action or in selecting methods and techniques for obtaining solutions.
  • Works under direct supervision, and follows defined procedures/processes.
  • Decision making has limited risk and implications but is developing an understanding of the risk implications. 
  • Typically requires a minimum of 1- 3 years related experience.

Additional Job Description

  • Purpose Working with the documentation team and other cross-functional teams, develop product documentation including but not limited to user guides, technical documents and online help systems.
  • Research, plan, write, edit, update and maintain product documentation.
  • Publish release notes create/update help articles -Generate and validate online help systems.
  • Contribute to and follow the documentation processes, standards, templates and style guides. 
  • Contribute to the creation of effort estimates for new development work. 
  • Ensure accuracy and appropriate terminology. 
  • Deliver according to project plans and commitments. 
  • Ensure commitments to customers are met in a timely manner. 
  • Foster team work, promote unity and resolve conflict where necessary. 

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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