Basic Information

Ref Number


Primary Location



El Salvador

Work Style


Description and Requirements

As Technical Project Manager of our Video and Digital Home team, you will be at the helm of supporting a plethora of home and TV/media platforms and features using Agile development processes. This team is a part of our Future Friendly Home Services DevOps team, which is responsible for the end-to-end technology development and operations of TELUS’ Optik TV services, video and over-the-top services, broadband network capabilities, smart home solutions, and software-defined wide area network (SD-WAN) solutions.

This is an exciting time to be a part of our mission to drive better outcomes through state-of-the- art software platforms. The possibilities are endless and we’re looking for a software enthusiast and self-starter who is filled with ideas as well as the delivery-focused mindset to execute them!

Our success is based as much on your dedication and hard work as it is on the innovative television, internet, voice, data, and wireless products and solutions we offer.

Here’s the impact you’ll make and what we’ll accomplish together

You will help define the architecture for our new Future Friendly Home initiatives, integrating newly developed software with components from leading vendors into a complex cloud-first pattern, in order to deliver to our customers the best possible experience.

Here's how:

  • Work in collaboration with the Product Owner to lead and manage infrastructure projects from inception to placement into production

  • Plan, lead, organize activities to deploy new software releases into the infrastructure supported by the team

  • Help organize, facilitate, and/or improve regular scrum ceremonies

  • Assist Product Owner and Scrum Masters with backlog grooming and sprint planning

  • Work as a liaison between scrum teams to identify and resolve dependencies

  • Create, maintain, and report on product metrics, KPIs, and project or scrum management execution

  • Interface and facilitate coordination of cross-team for project issues and dependencies

  • Work with Product Owner to create/update project pipeline, dashboards, and roadmaps

  • Coach members of the engineering team on time and planning optimization

  • Represent the team in external management tracking as needed

  • Provide continuous and consistent project status for global and regional team activities

  • Ability to represent the team and the Product Owner in project scoping, staffing, and scheduling negotiations

  • Raise awareness with the Product Owner and provide solutions for potential shortages and mitigations in all program resources

 You're the missing piece of the puzzle with these skills: 

  • Agile product management - SAFE, Scrum, Kanban, etc

  • Public cloud (AWS, GCP)

  • Container platforms (GKE, EKS, OpenShift)

  • Infrastructure-as-Code 

  • SQL and non-SQL DB

  • Load Balancers, Firewalls

  • Continuous Integration/Delivery (GitHub Actions, GCP Cloud Build, Spinnaker, Jenkins)

Required Skills & Abilities:

  • Bachelor's degree in Engineering, Technology

  • 5+ years of relatable experience in IT program/project management

  • Agile certification and experience managing Agile Teams (Scrum Master/Product Owner)

  • Proficiency in DevOps/Cloud and Jira

  • Technical experience in prior development and project management is a must

  • Familiarity with infrastructure technology concepts such as cloud, orchestration, deployment, and shared services.

  • Hands-on Agile experience with Atlassian products

  • Coach and guide team members to accomplish project goals, to meet established schedules, and resolve technical and operational issues.

  • Ability to guide teams through conflicts to achieve consensus on technical project implementations

  • Experience with program, portfolio management

  • Experience in helping to manage and maintain resource, contract, or software budgets


  • Cloud architectures

  • Front-end & Mobile application development

What’s in it for you? 

  • Educational support: Udemy for Business 

  • "Work-life balance" culture and flexible schedule

  • Employee Stock Purchase Plan (ESPP)

  • Support global projects in a multicultural environment 

Additional Job Description

As Technical Project Manager of our Video and Digital Home team, you will be at the helm of supporting a plethora of home and TV/media platforms and features using Agile development processes.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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