Basic Information

Ref Number


Last day to apply


Primary Location

Ortigas Center



Job Type

Digital Solutions

Work Style


Description and Requirements



  • Lead the planning and execution of software development projects, ensuring alignment with business goals and timelines.
  • Develop detailed project plans, including scope, objectives, deliverables, schedules, and resources.
  • Monitor project progress and performance, identifying and mitigating risks, and ensuring timely delivery of milestones.
  • Coordinate and communicate with stakeholders, including product owners, developers, testers, and management, to ensure clear understanding of project status and requirements.
  • Manage project budgets, track expenses, and report on financial performance.
  • Conduct regular project reviews, retrospectives, and post-mortems to identify areas for improvement.
  • Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
  • Coach the development team in agile best practices, promoting a culture of continuous improvement and self-organization.
  • Assist the product owner in maintaining and prioritizing the product backlog.
  • Remove impediments and obstacles that hinder the team’s progress, ensuring a smooth workflow.
  • Foster a collaborative and transparent environment, encouraging open communication and feedback.
  • Monitor and track team performance metrics, such as velocity and burn-down charts, to ensure optimal productivity.

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field.
  • 5+ years of experience in project management within software development environments.
  • Certified Scrum Master (CSM) or equivalent agile certification.
  • Proven experience leading agile teams and managing projects using Scrum methodology.
  • Strong understanding of software development life cycles, project management tools, and agile frameworks.
  • Excellent organizational, analytical, and problem-solving skills.
  • Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
  • Proficiency with project management and collaboration tools (e.g., Jira, Trello, Confluence).
  • Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.

Preferred Qualifications:

  • Master’s degree in a related field.
  • Experience with scaling agile practices in larger organizations (e.g., SAFe, LeSS).
  • Background in software engineering or hands-on technical experience.
  • Familiarity with DevOps practices and tools.

Additional Job Description

We are seeking a dynamic and experienced Project Manager who will also take on the responsibilities of a Scrum Master within our software development team. The ideal candidate will be a highly motivated individual with a passion for agile methodologies, a deep understanding of project management principles, and a proven track record of delivering complex software projects on time and within budget. This role requires excellent communication skills, a collaborative mindset, and the ability to lead cross-functional teams to success.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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