Basic Information
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Description and Requirements
As part of the team, you will be connected to our world-class networks, supported by our amazing people who deliver best-in-class customer service, and part of a culture that puts giving back to communities at the heart of everything we do.
The mission of the new team:
receiving calls directly from customers in the consumer market;
promote and sell telecommunications products and services;
develop and maintain a relationship of trust with customers in order to retain this customer base and maximize the company's income;
contact current and potential clients of the company for canvassing and solicitation purposes;
What we expect from the new joiners:
advanced French & English knowledge: you will interact with Canadian customers, so any previous experience with Quebec French will be welcomed;
availability for a full-time schedule, in shifts covering 5 days/week, Monday - Sunday;
availability for working on late & night shifts, in rotation covering 15:00 - 03:00 a.m.;
previous customer service or sales experience is desired;
solutions driven attitude with strong communications skills;
strong customer service orientation;
desire to learn more about the product/service in order to better assist customers;
ability to recognize and act on profitable business opportunities;
demonstrated ability to negotiate skillfully, even in challenging situations, seeking a balance between client and business needs;
flexibility and self motivation in dealing with rapidly changing priorities and work volumes;
We offer:
- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses, extra-payment for weekend shifts
- Monthly meal tickets
- Free access to our modern and fully-equipped employees' gym space in our offices
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
Additional Job Description
Language Reference |
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English |
French |
EEO Statement