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NICE IEX Workforce Administrator
Specific responsibilitiesRespond to user inquiries & trouble tickets related to application functionality, access, and performancePerform troubleshooting with usersReceive, assess and perform changes, updates, deletes for system configuration items (eg. Agent Definition, Agent Data Groups,...
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Service Desk Analyst
Provide first level IT support to internal TELUS employees and handle the resulting incidents or service requests using the incident management and request fulfillment processes. Problems include password resets, computer hardware and software errors, usage queries, network connectivity issues,...
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IT Auditor and Compliance Analyst
The individual is responsible for managing and coordinating Assurance Audits such as SOC2, CSAE 3416, Section 5025, PCI-DSS, Interac audits, as well as client compliance programs. Monitoring & Reporting of all remediation efforts that would . In addition, the Audit & Compliance specialist is...
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Enterprise Resource Planning Analyst II
The ERP Analyst II is a subject matter expert in one or two ERP products ensuring data integrity, configuring and testing software changes, report writing, and analyzing for process improvement opportunities
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Facilities Senior Team Leader
Overall management of Facilities' Reports and Compliance Management of Facilities Shared Services (Facilities admin and logistics)
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Reports Analyst
Function: IT Operations- Responsible for in-depth analysis of reports for client / program-specific business needs and the design, development and delivery of solutions to meet those business needs. Focus on continuous process improvement, execution and delivery.- Accountable for reports...
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Business Analyst (Business Intelligence)
Business Analyst plays a critical and important role in the day-to-day operational support of TELUS. This position is responsible for supporting existing processes and report generation that are key to the companys trending analysis and decision making. As a key member of the team, you will...
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Business Systems Analyst
Responsible for in-depth analysis and definition of client business needs and the design, development, and delivery (including documentation, testing, communication) on medium to very complex projects.Takes vague outline/concepts to produce tangible plans or systems
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Oracle Database Administrator
Responsibilities:Complete full cycle Oracle instance/database management: software installation/patching; upgrade; configuration and deployment of instance/database; capacity planning; monitoring of capacity, availability, performance of the instance/database; performance analysis and tuning;...