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Business Reporting Specialist

Basic Information

Ref Number

Req_00140248

Primary Location

GT - Guatemala - Pradera West

Country

Guatemala

Job Type

Support Positions

Work Style

On Site

Description and Requirements

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Position overview:

As a Business Intelligence Specialist you collect, analyze and transform data into actionable insights to inform business decisions.  You ensure data quality, preparation and distribution of reports to present business findings to stakeholders. 


Key responsibilities:

  • Understand business processes and requirements to identify and follow up on data quality issues and ensure correction in line with business rules

  • Collect, analyze and interpret large datasets

  • Prepare and distribute periodic data quality summaries according to established guidelines

  • Prepare and distribute reports using established processes and tools

  • Provide guidance around procedure compliance and reinforce training when new procedures or changes are introduced

  • Collect and document feedback of issues and opportunities for improvement in tools, processes, and workflows




Core Competencies:

  • Giving support

  • Focusing on customers

  • Embracing technology

  • Managing self - development


Functional competencies:

  • Strong knowledge of business intelligence technologies and tools, including Microsoft Excel, Google Sheets, and Google Looker Studio

  • Basic understanding of business processes and objectives to apply data quality guidelines

  • Ability to analyze large datasets, identify trends and patterns

  • Ability to use existing procedures to solve standard problems, analyze information and standard practices to make judgements

  • Ability to work in a fast-paced environment

  • Ability to work in a distributed environment with remote leadership



Qualifications:

  • 1 year of work experience in a similar position within the contact center industry - Mandatory

  • Bachelor’s degree in Information Technology, Computer Science, Data Science or related field - Desirable

  • B2 oral and written English - Mandatory












Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.















Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

Position overview:

As a Business Intelligence Specialist you collect, analyze and transform data into actionable insights to inform business decisions.  You ensure data quality, preparation and distribution of reports to present business findings to stakeholders. 


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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