Basic Information

Ref Number

Req_00077211

Last day to apply

31-Dic-2024

Primary Location

TELUS Tower

Additional Locations

Infinity Tower

Country

Bulgaria

Description and Requirements

*Please note that the position is based in Sofia, Bulgaria, and we will assist you with relocation and obtaining the necessary work permit for non-EU citizens, allowing you to reside and work in our country.

Our location: Bulgaria’s affordable lifestyle offers a sea of opportunities! Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea.

The TELUS Tower office offers numerous benefits for its` employees, such as top location, personal gym, relax and gaming areas.

As a Customer Support Specialist with German and English you will be a part of a great team and all together will:

  • Deliver outstanding client service

  • Achieve great customer experience and satisfaction

  • Identify and assess customers’ needs

  • Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in German and have excellent communication skills.

We offer:

  • Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

  • Fully paid training

  • Stable job and career development opportunities

  • Attractive salary

  • Working contract, ensuring clarity and security for all team members.

  • Additional health insurance

  • 50+ benefits and services to choose from

  • Positive international working environment

  • Support and learning

  • Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now! 

Send us your CV on sourcingBG@telusinternational.com or apply through the link below!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services – designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients’ procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge? TELUS International Bulgaria is looking for you!

Language Reference
English
German

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
× -