Informations de base
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Description et exigences
Recruitment Team Leader (Sourcing) - Human Resources
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Position overview:
The Recruitment Team Leader of the internal referral and external pipeline development is responsible for implementing creative and innovative reward programs and promotions to enhance our internal referral program, implements and monitors the process of feedback to referrers and referees, analyzing results of implemented external initiatives and projecting results for future activities; is also responsible for designing and implementing different languages development programs to increase pipeline and also recruiting techniques with the aim of identifying the best candidate.
Key responsibilities:
Creates and administers the budget for external and internal sourcing activities in order to ensure the investment contributes to an average cost of hiring based on historical data of annual contracts; implements individual interviews, group interviews, assessments centers, among others, for the selection of external candidates; works with Operations and support areas to ensure excellent exposure and user satisfaction for the Refer to Win program, minimizing rework or bottlenecks that hinder the hiring of a new class. Analyzes and provides accurate data for local and global initiatives as well as projects realistic but ambitious results to ensure all proper staffing for operational areas by keeping a high level of satisfaction among the Refer to Win program users. Is also responsible for creating and implementing language programs in order to increase the pipeline of candidates, building a relationship with internal and external third parties. In addition, the Team Leader is responsible to design strategies in order to generate and increase required pipelines to respond to our client requirements, and control the budget and measure the results of the implemented strategies
Core Competencies:
Leadership
Team development
Creativity and innovation
Teamwork
Internal and external customer orientation
Ability to work under pressure
Results-driven
Excellent interpersonal relationships
Detail Oriented
Events organizations
Project execution
Functional competencies:
GSuit Knowledge - Intermediate
English Proficiency B2 or above (Mandatory)
•Oral and written comprehension.
•Appropriate use of language.
French proficiency B1 or above (Desirable)
Knowledge in Massive and Strategic Recruitment
Customer Service - Advanced
General Knowledge of psychometry.(Desirable)
Development and implementation of budgets. (Mandatory)
Social Media proven Knowledge
Qualifications:
Minimum of 2 years at University in Business Administration, Psychology, Marketing - Mandatory.
1 year of proven experience managing people
Experience in data analysis or a BA role.
Experienced Recruiter or leader Attracting talent - special training programs in the Call Center industry- Desirable
Experience in HR Departments is a plus
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description supplémentaire du poste
The Recruitment Team Leader of the internal referral and external pipeline development is responsible for implementing creative and innovative reward programs and promotions to enhance our internal referral program, implements and monitors the process of feedback to referrers and referees, analyzing results of implemented external initiatives and projecting results for future activities; is also responsible for designing and implementing different languages development programs to increase pipeline and also recruiting techniques with the aim of identifying the best candidate.
EEO Statement