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Business Analyst with Salesforce [Tech Job]

Informations de base

Ref Number

Req_00140596

Site principal

GT - Guatemala - Torre Pradera

Pays

Guatemala

Work Style

Hybrid

Description et exigences

As a Business Analyst you will conduct user acceptance testing for Business Wireline end to end value chain) which starts with SalesForce, with Odyssey as our sales platform. You will have the opportunity to learn the value chain from the subject matter experts. Our projects are highly technical in nature, you will be able to work equally well with both technical and non-technical teams to focus on improving processes and systems. Here’s how:


Responsibilities:


  • Manage Business Validation Testing on in flight projects, including the review of functional requirements, writing and executing test cases, and detailed reporting for utilization by key stakeholders

  • Employing your balance of technical knowledge and business acumen you will deliver quality documentation linking to requirements and project outcomes

  • With a focus on delivering customer value in a creative and dynamic environment you will be for applying change management techniques

  • SalesForce administrative configuration, focusing on ‘Clicks not Code’


You’re the missing piece of the puzzle.


  • Certified Salesforce Administrator

  • Proficiency in French language a highly valued asset

  • A creative thinker with sharp inquisitive nature and problem solving skills

  • Known for your ability to anticipate problems and develop contingency plans

  • Respected for your skill to concentrate efforts on those activities and priorities most related to attaining results

  • Talented at documenting business rules, business cases and business case summaries


Requirements:


  • 3+ years experience in Business Analysis, Systems Integration or Business Systems Analysis

  • Experience with G Suite, MS Office

  • Experience with Jira, Quality Centre, Caliber an asset

  • Experience working in an Agile environment and familiarity of associated tools

  • Broad knowledge of business telecommunications and organizational management



What’s in it for you:


  • Private medical and life insurance from day one 

  • Employee Stock purchase plan ESPP

  • Budget for professional growth (certifications)

  • Schedule flexibility.

  • Extra bonus based on performance.

Description supplémentaire du poste

As a Business Analyst you will conduct user acceptance testing for Business Wireline end to end value chain) which starts with SalesForce, with Odyssey as our sales platform. You will have the opportunity to learn the value chain from the subject matter experts. Our projects are highly technical in nature, you will be able to work equally well with both technical and non-technical teams to focus on improving processes and systems. Here’s how:


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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