Informations de base
Ref Number
Site principal
Pays
Types d'emploi
Work Style
Description et exigences
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Commercial Enablement, Project Management Project Manager II - TELUS International Guatemala
The TELUS International Commercial team is looking for an experienced project manager to join the Commercial Enablement team in enhancing the customer journey through improved sales and onboarding processes. The Project Manager will be responsible for the end-to-end accountability and management of projects and/or programs for business initiatives and should have a background in business skills. This includes management, budgeting and analysis, among others.
Main Responsibilities:
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to track progress
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Manage stakeholder relationships
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Requirements:
Schedule flexibility (adherence to different time zones)
On-site presence may be required
Qualifications:
Great educational background, preferably in the field of process improvement
Excellent internal communication skills, particularly in remote working environments
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Leadership.
Teamwork.
Analytical skills.
Proven ability to solve problems creatively
Proven ability to complete projects according to outlined scope, budget, and timeline
Strong organizational, analytical and logical skills.
Ability to deal with conflict.
Knowledge:
English - B2- Required
Oral and written comprehension.
Appropriate use of language.
Strong Google Suite, Microsoft Office, especially Word and PowerPoint
Advanced knowledge on project management methodologies, tools, principles and practices and in the coordination and creation of project teams
Strong business process knowledge
Studies & Experience:
Bachelor’s Degree in Engineering / Statistics / Information Technology / Management or other relevant fields (or at least 3+ work experience on these or related fields) - Mandatory
5 years of experience managing programs in the call center industry (i.e. Operations Management, Training Management, etc) is a plus
Proven working experience as a project administrator in the information technology sector, with cross-team project success
Solid technical background, with understanding or hands-on experience in GSuite and web technologies
PMP / PRINCE II certification is a plus
Green Belt Six Sigma Certification - Desirable
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description supplémentaire du poste
EEO Statement