Are you a strategic thinker with a passion for leadership and development? Do you thrive in a fast-paced, dynamic environment? Join our team in Essen as an Operations Team Leader and help us lead our teams through exciting transitions while ensuring consistent performance and growth!

What we offer:

• Numerous benefits, including private health insurance, complimentary drinks and snacks

• Challenging and varied activities in a modern working environment with generous leisure areas

• Opportunity to grow with us and advance in our international company

• A highly motivated and dedicated team with flat hierarchies and an informal work culture

• A positive international working environment with opportunities for personal and professional development

Overview of tasks:

• Provide mentorship, support, guidance, and career development to team members

• Lead and motivate a team, fostering an environment that encourages problem-solving, critical thinking, and analytical skills

• Establish team goals and work closely with direct reports to develop strategies for achieving results

• Deliver projects involving quantitative analysis, industry research, and strategy development

• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication

• Manage day-to-day operations, ensuring consistent quality and productivity across channels to maximize value

• Ensure team performance aligns with relevant service level metrics and adapt quickly to changes in workflows, processes, or product features

• Advocate for users within the market, partnering with global and cross-functional teams to develop comprehensive solutions

What we expect:

• Ability to lead and motivate employees effectively

• Significant experience in a complex, fast-paced environment with a minimum of 2 years in relevant people management roles

• Strong skills in communication, both written and verbal, and a solid understanding of key performance indicators

• A high level of composure, patience, and a solution-oriented approach to conflicts

• Proficiency in MS Office, particularly Excel

• Strategic thinking with strong analytical and creative problem-solving abilities

• High level of integrity, demonstrated both personally and professionally

• Ability to multitask, prioritize, and adapt quickly to changes

• C1 level proficiency in English language skills

• Ability to work rotating shifts as required

Documents Required:

• A cover letter explaining your motivation and expectations for the role

• An extended Curriculum Vitae

• Proof of qualifications, such as certificates and references

Become part of our team and apply now!

Our recruiting team is always available to answer your questions and looks forward to receiving your application. 

About us: Since founded in 1998, excellent customer service has been our passion - in 2020 we went one step further and are now part of TELUS International. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if equally qualified.

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