Position overview:

The Recruitment Team Leader of the internal referral and external pipeline development is responsible for implementing creative and innovative reward programs and promotions to enhance our internal referral program, implements and monitors the process of feedback to referrers and referees, analyzing results of implemented external initiatives and projecting results for future activities; is also responsible for designing and implementing different languages  development programs to increase pipeline  and  also recruiting techniques with the aim of identifying the best candidate.

Key responsibilities:

Creates and administers the budget for external and internal sourcing activities in order to ensure the investment contributes to an average cost of hiring based on historical data of annual contracts; implements individual interviews, group interviews, assessments centers, among others, for the selection of external candidates; works with Operations and support areas to ensure excellent exposure and user satisfaction for the Refer to Win program, minimizing rework or bottlenecks that hinder the hiring of a new class. Analyzes and provides accurate data for local and global initiatives as well as projects realistic but ambitious results to ensure all proper staffing for operational areas by keeping a high level of satisfaction among the Refer to Win program users. Is also responsible for creating and implementing language programs in order to  increase the pipeline of candidates, building a relationship with  internal and external  third  parties. In addition, the Team Leader is responsible to design strategies in order to generate and increase required pipelines to respond to our client requirements, and control the budget and measure the results of the implemented strategies

Core Competencies:

• Leadership

• Team development

• Creativity and innovation

• Teamwork

• Internal and external customer orientation

• Ability to work under pressure

• Results-driven

• Excellent interpersonal relationships

• Detail Oriented

• Events organizations

• Project execution  

Functional competencies:

• GSuit Knowledge - Intermediate

• English Proficiency B2 or above (Mandatory) 

• •Oral and written comprehension.

• •Appropriate use of language.

• French proficiency B1 or above (Desirable) 

• Knowledge  in Massive and Strategic Recruitment

• Customer Service - Advanced

• General Knowledge of psychometry.(Desirable) 

• Development and implementation of budgets. (Mandatory) 

• Social Media proven Knowledge 

Qualifications:

• Minimum of 2 years at University in Business Administration, Psychology, Marketing  - Mandatory. 

• 1 year of proven experience managing people

• Experience in data analysis or a BA role.

• Experienced Recruiter or leader Attracting talent - special training programs in the Call Center industry- Desirable

• Experience in HR Departments is a plus        

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.