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Grade: MS2

Profile: Associate Benefits Operations Analyst

Designation: Senior Analyst – Health/Wealth Admin

Job Description:


As a Senior Analyst, your core responsibility will be processing the inputs received from member/participant, client or carrier to ensure that the client database is up to date and member/participant has correct information. In this role, you will report to the Assistant/Team Manager and will have the following additional responsibilities.


•    Maintaining quality as per defined SLAs
•    Completing assigned tasks within TAT
•    Ensuring compliance of all internal policies
•    Process improvement
•    Providing timely updates to internal stakeholders and onshore counterparts.

Description supplémentaire du poste

Senior Analyst/Operations Analyst will be a person:

- Who is comfortable with US Shifts and GGN Location.
- Is excellent in English Communication.
- Has 1-2 years of Backend Ops Experience.
- Is a Non tech Graduate.


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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