Are you ready to take the next step in your career? 

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye! 

Now we are looking for a Call Center Project Manager who has the following criteria and will add strength to our team. 

Job Description

• Permanently monitor the achievements of the project indicators and liaise with other departments to accomplish them

• Establish the recruitment needs for achieving the project performance indicators set

• Come into direct contact with representatives of the projects from the clients’ part and establish with them the ways of action to achieve performance indicators

• Control the work processes of the coordinated projects, establishing active measures to improve training and operational activities and proposing plans for improvement

• Propose changes in the operational projects and offer feedback to the clients based on the results after the test period

• Send regular reports to clients

• Follow the evolution of the supervisors and agents and take all necessary measures to improve it when necessary

• Allocate resources and responsibilities within team to deliver business results and meet the demands of a dynamic environment

• Be involved and responsible for the selection, training, professional development and assessment of the subordinates

• Monitor and achieve financial and operational targets set

• Reporting directly to the Operations Director

Requirements

• Residency in İstanbul or İzmir

• At least 4 years solid and proven experience in a Business Process Outsourcing company on a managerial role

• Excellent verbal and written communication skills in English. Proficiency of a second language on a level C1 will be considered an advantage

• Experience in managing teams; Oriented to results and client satisfaction

• Ability to effectively manage multiple priorities

• Ability to work both independently and as a team member in an environment with frequent high volumes of work

• Positive, professional and client-focused attitude

• Desire to perform in-depth research while paying attention to detail

• Dynamic, flexible and proactive attitude

• Good negotiation skills and ability to work directly with international clients

• Good performance under pressure

Our Advantages

• Competitive salary package with bonuses

• Private health insurance

• Meal card

• Shuttle and road fee for office work

• Relocation package

• Stable job and career development opportunities

• Dynamic and supportive team

• Flat hierarchical work order in an international structure

• Referral rewards