CSR’s are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment...

Accept all user problems via calls, voice mail, and electronic form. Take ownership of all problems through diagnosis, investigation, and resolution. Respond to escalation requests and notify management as required. Follow up to ensure user satisfaction in a highly client-focused environmentJob...