Basic Information

Ref Number

Req_00059297

Last day to apply

31-ago-2024

Primary Location

Infinity Tower

Country

Bulgaria

Job Type

Business Process Outsourcing

Description and Requirements

Are you ready to take the next step in your career and to achieve your next challenge?

If your answer is YES – join the leader in the Customer experience industry TELUS International Bulgaria!

We’re looking for a Content Review Analyst to join our team! You will help and keep our community safe by reviewing potentially violating content against our Content Guidelines.

As a Social Media Content Review Analyst with English you will be a part of a great team and all together will:
  • View and action potentially violating content on an ongoing basis
  • Conduct objective, fair, unbiased, and investigations into reported content
  • Be an expert on internal policies and stay up-to-date with policy updates
  • Identify and share observed patterns about reported content to improve performance
We’re looking for someone with:
  • High attention to detail and content
  • Ability to defend decisions and provide context in thought process
  • Ability to identify patterns in behavior that can be leveraged for improved decision-making
  • Strong organizational and time management skills to deal with shifting priorities and high volumes of work
  • Flexibility to work any assigned shifts, which may include early mornings, overnight, weekends, and holidays
  • Experience investigating fraud, spam, or other types of inappropriate content is an asset
Required Qualifications:
  • Ability to process sensitive and disturbing content
  • Fluent in English language
  • Knowledge of pop culture, global events, and culture of the market(s) you are serving
In Return, We will give you:
  • Stable job and career development opportunities
  • Attractive salary
  • Fully paid training
  • Special Discounts and Offers (Food vouchers, Multisport cards)
  • Additional health insurance & Transportation allowance
  • Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation and billiard corners)
  • Support and learning
  • Employee referral bonuses & Recognition programs
We care about the well–being of our employees, invest in their future growth, encourage fun and team-building projects!

It sounds like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is the leader in the Customer experience industry with a team of over 4,200 people in Sofia and Plovdiv. We have almost 70,000 team members across 20 countries. TELUS International Bulgaria offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages.




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Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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