Basic Information
Ref Number
Last day to apply
Primary Location
Country
Job Type
Work Style
Description and Requirements
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary.
- Escalates appropriate technical issues to upper-level technical support when needed.
- Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
- Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers.
- Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment.
- Demonstrated strong interpersonal communication skills when working with both internal and external customers.
- Ability to work flexible hours including evenings, weekends, holidays, and overtime is required.
- Experience with common internet software is preferred.
- Preferred minimum 1 year of experience in technical support, help desk, and/or contact centers.
- Writex score must be B2 and above
- Must have upselling/sales experience
Additional Job Description
- Innovation & Agility
- Ownership & Accountability
- Communication & Self Awareness
- Customer First Urgency & Courage
- Collaboration & Alignment
- Celebration & Have Fun
- Effective Decisions
| Language Reference |
|---|
| English |
EEO Statement
