Basic Information

Ref Number

Req_00131694

Primary Location

Home Office - Costa Rica

Country

Costa Rica

Description and Requirements

As a DevOps Engineer of our team, you will be at the helm of supporting a plethora of home and TV/media platforms and features using Agile development processes. This team is a part of our Future Friendly Home Services DevOps team, which is responsible for the end-to-end technology development and operations of TELUS services, video and over-the-top services, broadband network capabilities, smart home solutions, and software-defined wide area network (SD-WAN) solutions.



Key job responsibilities


  • You will support a video platform/microservices  deployed on clusters 

  • You will support a platform/microservices deployed on OCP and GKE clusters and using Galera DB, Cassandra and ElasticSearch

  • You will troubleshoot the platform microservices using Dynatrace or other monitoring tools 

  • You will work cross-functionally to define SLAs and setup the proper monitoring and alerting to minimize downtime

  • You will deploy new microservices into the platform to offer new features to our customers

  • Operational processes and procedures are part of your DNA

  • Work with cloud-native technologies, combining the modern technologies, practices, and products into a cohesive platform to enable world-leading software development.

  • You will provide an indication of the effort needed to implement the necessary solutions based on your proactive operational observations. 

  • You will manage on-call schedules and escalation processes.



Qualifications 


  • 5 - 7 years of experience as a DevOps Engineer 

  • Minimum 2 years  or hands-on experience with cloud infrastructure; AWS/GCP

  • 1+ years of experience of Javascript/Typescript, NodeJs, Java/J2EE

  • Experience with container management and microservices architectures: Docker / Kubernetes

  • Expertise in one or more of Jenkins / Gitlab / Bamboo / GoCD

  • Experience in Cloudformation / terraform. Cloudformation preferred

  • Expertise in one or more of Puppet / Ansible / Chef

  • Experience in scaling applications

  • Experience monitoring and troubleshooting databases (MySQL)

  • Experience with GitHub Actions / Bitbucket / Artifactory

  • Linux, Windows

  • Strong working knowledge of Cloud operational best practices.

  • Expertise in Monitoring distributed systems application architectures

  • Exposure to & maintenance of configuration management tools at scale

  • Diagnosing & troubleshooting user-facing service incidents & outages

  • Exposure to system & application level telemetry for large distributed cloud architectures

  • Diagnosing, and resolving problems in high-throughput web applications & network services

  • Expert level troubleshooting skills across different levels of the solution stack

  • Proven problem-solving and analytical ability.

  • Excellent organizational/time management skills.

  • Participation in training and information-sharing activities.

  • Ability to implement highly scalable and complex solutions

  • Solid understanding of application clustering/load balancing concepts and technologies

  • Understanding of Security best practices.

  • Able to excel in a distributed team environment

  • Ability to work on-call as part of a team



Additional Job Description

As a DevOps Engineer of our team, you will be at the helm of supporting a plethora of home and TV/media platforms and features using Agile development processes. This team is a part of our Future Friendly Home Services DevOps team, which is responsible for the end-to-end technology development and operations of TELUS services, video and over-the-top services, broadband network capabilities, smart home solutions, and software-defined wide area network (SD-WAN) solutions.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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