Here’s the impact you’ll make and what we’ll accomplish together 

As Project Manager, you'll proactively manage stakeholder expectations, troubleshoot issues, and ensure timely delivery within budgetary constraints. With your expertise, you'll coordinate cross-functional resources and communicate project objectives effectively. Also, your strong communication, leadership, and negotiation skills will drive innovative solutions and foster collaboration with clients, vendors, and internal teams.

Responsibilities

• Lead assigned projects to successful completion

• Proactively manage project stakeholders’ expectations and communicate accordingly.

• Provide project cross-functional resources including third-party participants with feedback, encouragement, and advice.

• Troubleshoot issues that may arise during projects and devise remedial solutions

• Develop individual project plans complete with budgetary information and resource needs

• Communicate with our IT resources managers about resource allocation

• Host project control meetings per agreed cadence both internally and externally

• Continuous control and refinement of project budget as needed to ensure timeliness and fiscal responsibility

• Take a risk-managed approach to sustainment/ refresh initiatives

• Coordinate with vendors and suppliers as needed

• Communicate project objectives to all team members involved

Qualifications and Skills

• 5+ years’ experience in software development or design

• 5+ years of Project/Program Management experience and/or project management of a major, complex engagement.

• Experience managing projects throughout the project life cycle including pre-sales.

• A proven track record for executing and delivering on objectives; previous experience managing change orders and risk management is a must.

• Knowledge of applications; infrastructure, network technologies, and cybersecurity components.

• Knowledge of practical project management discipline

• Thorough understanding of Project Management methodologies, principles, and practices

• A true PM practitioner and leader.

• Knowledge of Cloud Computing such as AWS, Microsoft Azure, and VMWare.

• Ability to complete projects on time and within the stated budget

• Exceptional oral, interpersonal, and written communication, organization, time-management, and leadership skills

• Required Skills and Abilities:

• Knowledge of PM principles, processes, and tools, such as Waterfall, Agile, and SCRUM.

• Ability to drive cross-functional resources to deliver TELUS solutions to the external client.

• Ability to gather and understand client requirements.

• Ability to negotiate, communicate, influence

• Comfortable interacting with vendors, clients, and internal teams.

• Ability to seek creative and innovative ways to deliver client solutions.

• Strong presentation, oral, and written communication skills.

• Strong analytical skills.

• Ability to thrive in an ever-changing, fast-paced environment.

• Demonstrated facilitation and organizational skills.

• Mastered working knowledge of MS Word, MS Excel, MS Project, Visio, PowerPoint, MS Outlook; Google workspace

• Must have sound knowledge of IT Cloud services, Legacy IT services, and cybersecurity services as well a desirable good understanding of converged telecommunications solutions as related to wireless/wireline data, voice, IP

• Must have a valid driver's license and be willing to travel.

Required Professional Designation/Certification

• Required Professional Designation/Certification:

• PMP/Prince2 Certification.

• ITIL v3 Certification.

• University Degree.

• Knowledge of application and infrastructure architectures.

Education/Certifications  

• Bachelor’s degree in computer- or business-related discipline required (Master’s degree preferred)

Join our TELUS International Family

Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere

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