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Logo Telus International

German Speaking Customer Representative (E-Commerce)

Basic Information

Ref Number

Req_00113461

Primary Location

Istanbul

Country

Turkey

Job Type

Business Process Outsourcing

Work Style

Hybrid

Description and Requirements

Are you ready to take the next step in your career? 

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye! 

Now we are looking for German Speaking Customer Representatives who have the following criteria and will add strength to our team.

Job Description
Through inbound written channels, helping the customers with following topics:

  • Responding to questions about products such as their features, equivalents or stock status

  • Making address change, product change/return or order cancellation processes

  • Providing information about delivery status

Requirements

  • Residency in İstanbul

  • Native level in German and good level in English

  • Strong communication skill

  • Being a good team player

Our Advantages

  • Competitive salary package with performance bonus

  • Private health insurance and meal card

  • Equipment support for home office work, shuttle/road fee for office work

  • Stable job and career development opportunities

  • Dynamic and supportive team

  • Flat hierarchical work order in an international structure

  • Referral bonuses and rewards

About Us: TELUS International Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

Additional Job Description

We are looking for German Speaking Customer Representatives who will add strength to our team!

Language Reference
German
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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