The main objective is to provide top of the line customer service in resolving issues fast and in an accurate manner.

The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new...

Supervises and oversees the day-to-day activities of WFM Analysts (Real-Time Analysts, Schedulers and/or Planner) in making sure that the service commitments are met for all the company’s accounts. Drives for the optimal conduct of call center operations to meet service level agreements with...

The trainer’s main objective is to prepare customer service representatives to perform their job effectively.This includes providing new hired staff with product knowledge, company information and the necessarycustomer service skills. In addition to this, trainers provide cross training, new...