Basic Information

Ref Number

Req_00116005

Primary Location

Istanbul

Additional Locations

Izmir

Państwo

Turcja

Job Type

Support Positions

Work Style

On Site

Description and Requirements


Are you ready to take the next step in your career? 

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye! 

Now we are looking for an Account General Manager who has the following criteria and will add strength to our team. 

Job Description 

  • Permanently monitor the achievements of the project indicators and liaise with other departments to accomplish them

  • Establish the recruitment needs for achieving the project performance indicators set

  • Come into direct contact with representatives of the projects from the clients’ part and establish with them the ways of action to achieve performance indicators

  • Control the work processes of the coordinated projects, establishing active measures to improve training and operational activities and proposing plans for improvement

  • Propose changes in the operational projects and offer feedback to the clients based on the results after the test period

  • Send regular reports to clients

  • Follow the evolution of the supervisors and agents and take all necessary measures to improve it when necessary

  • Allocate resources and responsibilities within team to deliver business results and meet the demands of a dynamic environment

  • Be involved and responsible for the selection, training, professional development and assessment of the subordinates

  • Monitor and achieve financial and operational targets set

  • Reporting directly to the Operations Director

Requirements

  • At least 2 years solid and proven experience in a Business Process Outsourcing company on a managerial role

  • Excellent verbal and written communication skills in English. Proficiency of a second language on a level C1 will be considered an advantage

  • Experience in managing teams; Oriented to results and client satisfaction

  • Ability to effectively manage multiple priorities

  • Ability to work both independently and as a team member in an environment with frequent high volumes of work

  • Positive, professional and client-focused attitude

  • Desire to perform in-depth research while paying attention to detail

  • Dynamic, flexible and proactive attitude

  • Good negotiation skills and ability to work directly with international clients

  • Good performance under pressure

Our Advantages

  • Competitive salary package

  • Performance and tenure bonuses

  • Private health insurance and meal card

  • Shuttle/road fee for office work

  • Relocation package if needed

  • Stable job and career development opportunities

  • Dynamic and supportive team

  • Flat hierarchical work order in an international structure

  • Referral bonuses


About Us: TELUS International Turkey is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

Additional Job Description

We are looking for an Account General Manager who will add strength to our team! 

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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