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Description and Requirements

As a Compensation and Benefits Specialist, you will contribute to the development and implementation of wide C&B strategies, practices, and processes. You will be a key influencer for our Operations leaders, as well as our HR partners.

  • Build and maintain market-competitive salary structures for a diverse group of jobs, reflecting the company’s strategy for attracting and retaining key talent
  • Ensure compliance with local labor codes and regulations, as well as company philosophy
  • Conduct the annual Market Analysis and Salary Planning process for the countries you support, reconciling market position and projected market movement with affordability and internal equity constraints
  • Administer attractive benefit programs for team members that aid in the retention of key talent
  • Provide cost estimates to Solutions and Pricing teams for new roles
  • Execute key compensation programs such as Annual Merit Increase and Performance Bonus
  • Participate in the automation of compensation processes in Workday 
  • Provide compensation recommendations for team members during recruitment and promotion
  • Execute and ensure compliance with policies related to compensation and benefits for the countries you support
  • Provide guidance to leaders for addressing issues related to internal equity, reorganization, or other restructuring
  • Fluency in English
  • Minimum 2 years of Compensation & Benefits, HR, Payroll or Finance experience
  • Strong relevant experience, or a combination of education and work experience
  • Experience in analysing data
  • Highly competent in MS Excel, PowerPoint & other analytical tools
  • You possess a natural curiosity, analytical mind, and excellent organizational skills with the ability to prioritize workload and multi-task
  • You have a proven track record in stakeholder management & are customer-focused
  • Innovative and assertive team player with skills to influence and communicate at all levels
  • Highly organized and proactive, with excellent attention to detail and drive to resolve issues
  • Highly PC literate with knowledge of HRIS, reporting tools, and spreadsheet applications is considered as an advantage
We Offer:
  • Fully paid training 
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses
We care about the well–being of our employees, invest in their future growth, encourage fun and team-building initiatives!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge?
TELUS International Bulgaria is looking for you!

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EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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