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Customer Support with French & English-Insurance market

Basic Information

Ref Number

Req_00141045

Last day to apply

20-wrz-2024

Primary Location

RO - Bucharest - AFI Park 3

Państwo

Rumunia

Job Type

Support Positions

Work Style

Remote

Description and Requirements

Candidate profile:

  • Advanced level of French (speaking and writing) and medium level of English

  •  Availability to work on a full time schedule, Monday - Friday, 9:00 - 22:00

  •  Ability to analyze a problem and provide viable solutions

  •  Gracious attitude in client service and efficiency in solving the problems

  •  Efficient use of resources for the effective exercise of the activity

  •  Attention to detail

  •  Good general IT-Knowledge in the area of web-based applications and technologies used in that area


The mission of the new team:


  • Offering best level customer support or debt collection assistance for French clients via phone or e-mail

  •  Assist French end-clients of a local auto insurance company

  •  Review and interpret customer information in a variety of systems and apply that information to resolving the customer's inquiry

  •  Balance customer service considerations with the exercise of efficiency with respect to time and call control


We offer:


  • Working from home, from any location in Romania

  •  Stable job, in a multicultural fast-growing environment

  •  Above-average fixed salary, performance and tenure-based bonuses, depending on the position

  •  Monthly meal tickets

  •  Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest

  •  Private medical subscription coverage

  •  Extra health benefits: special discounts for dental care and optical services with our partners

  •  Reimbursement for your public transportation subscription, after the trial period (if you work from office)

  •  Gym subscription reimbursement, after the trial period

  •  Free subscription to the Bookster virtual library

  •  Dedicated psychologist available for free sessions (online or face to face)

  •  Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

  •  Paid training and international career opportunities

  •  Multilingual exposure - improve your spoken and written language skills

  •  Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

Additional Job Description

Do you speak French and prefer a back-office position? Apply now and you will increase your chances to be part of our amazing team!

Language Reference
English
French

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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