Are you ready to take the next step in your career? 

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye! 

Now we are looking for a Trainer who has the following criteria and will add strength to our team.

Job Description

• Creating content for trainings and provide training to new team members

• Creating and delivering trainings based on identified areas of opportunity

• Creating and delivering refresher training to the teams on an ongoing basis

• Complying with the team KPIs and keeping client communication with excellent feedback from internal and external stakeholders.

• Visiting the respective office on demand where there is a business need.

• Quality Monitoring and follow up coach for agents when needed

• Providing reports on trainings and additional tasks

Requirements

• Excellent communication and facilitation skills in English

• Enthusiasm and joy in training and motivating new and current employees

• Proficiency in adult education or initial experience as a trainer preferable

• Structured, organized and responsible working approach

• Flexibility to keep up with the project speed and openness to new requirements

• Excellent software understanding and skills - Google Workspace and Excel, Internet literacy

• Ability to work with constructive feedback and willingness to improve.

Our Advantages

• Competitive salary package with tenure bonus

• Private health insurance and meal card

• Shuttle/road fee for office work

• Stable job and career development opportunities

• Dynamic and supportive team

• Flat hierarchical work order in an international structure

• Referral bonuses