Basic Information

Ref Number


Last day to apply


Primary Location

AFI Building 3



Job Type

Business Process Outsourcing

Work Style


Description and Requirements

We are now opening our doors to French speakers from outside the European Union by offering full-cycle support with obtaining a work permit for eligible candidates.

What we expect from the ideal candidate:

  • French and English Level B2 (medium in spoken)

  • Ability to write and speak fluently, clearly and concisely in French and English

  • Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week

  • Previous experience in customer support mandatory, at least 6 months

  • Excellent problem-solving abilities

  • Empathetic and can communicate in a caring and friendly manner

  • Strong time management skills and motivation to exceed expectations

  • Enjoy working in a fast-paced environment

  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

  • Strong team spirit with passion and drive to help users and deliver the best in customer service.

  • High level of mediation and composure

What would make you an eligible candidate for a work permit?

  • you already live in Romania (Bucharest or other cities)

  • your profile matches the requirements above

  • you have completed your studies and your status is compatible with a full-time working schedule (ex. non-EU students are not eligible for a work permit until graduation)

  • you have a legal background that will be compatible with your activity in Romania and that could not trigger a rejection of your work permit from the authorities (ex. criminal record)

  • following the selection process (assessments, interviews, medical check-up) you will be considered fit for the role

Your daily responsibilities:

As a Customer Support Agent:

  • You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.

  • You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.

  • You’ll be the face of some of the world’s top brands!

  • you will be taking/making calls and writing emails in French and English

  • Identify customer needs, assist with their inquiries and provide the highest quality of service in meeting their needs

  • Resolve customer questions, complaints and requests developing and maintaining a full knowledge of client products and services

  • Perform customer verificationsanage customers' accounts

  • Offer customer support using different software applications

  • Be an awesome team member

We offer:

  • Full-cycle support with obtaining a work permit: costs, procedure, documentation

  • Stable job - permanent labor contracts

  • Above average fixed salary, performance bonuses

  • Monthly meal tickets

  • Night shift hours extra-payment, if the case

  • Private medical subscription

  • Public transportation & gym subscription reimbursement, after trial period

  • International career - paid training and international career opportunities

  • Multilingual exposure - improve your spoken and written language skills

  • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

  • Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

Additional Job Description

We are now opening our doors to French speakers from outside the European Union by offering full-cycle support with obtaining a work permit for eligible candidates.

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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