About TELUS International

TELUS International (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com.

Work Location: Remote - US

JOB STATUS:  Full-time, Permanent  

WORK SCHEDULE: Flexibility required

Job Overview:

We are seeking a talented Generalist Prompt Writer to contribute to the development of AI technologies by crafting prompts and responses across various categories. This role requires strong writing and editorial skills, along with research and fact-checking abilities. The ideal candidate will have a BA degree or equivalent work experience, native-speaking fluency, and be located in-market.

Key Responsibilities:

• Prompt and Completion Writing: Write prompts and completions in specific categories, ensuring high quality and relevance

• Research and Fact-Checking: Conduct thorough research and fact-checking to ensure accuracy and credibility of content

• Content Editing: Edit and refine written content to meet style guidelines and maintain consistency

• Bias and Cultural Sensitivity: Develop a deep understanding of biases and cultural considerations relevant to the content

• Continuous Learning: Stay current with advancements in natural language processing, machine learning, and Generative AI

• Training and Feedback Participation: Participate in regular training and feedback sessions to continuously enhance content quality

Required Skills & Competencies:

• Excellent writing and editorial skills with the ability to adapt style and tone

• Strong research and fact-checking abilities to ensure content accuracy

• Ability to work independently and manage multiple tasks with minimal supervision

• Detail-Oriented: Detail-oriented approach to data annotation, curation, and documentation

Qualifications:

• Educational Background: BA degree in English, Social Sciences, Humanities, Creative Writing, or a related field, or equivalent work experience

• Professional writing experience preferred (e.g., copywriter, journalist, editor, PR communications specialist)

• Native-speaking fluency in English

• Strong organizational skills to manage and prioritize multiple tasks

• Familiarity with natural language processing (NLP) principles is a plus

Rate:

The base compensation range for this position is $25 - $27 per hour USD commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS International Values:

 TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.