Position overview

The Planning & Analysis General Analyst IV is responsible for analyzing data, monitoring performance and providing valuable insights for several operational metrics and other indicators of the program that is being supported. They are also responsible for creating and maintaining reports and dashboards that provide accurate information in a timely manner that will help identify challenges and opportunities for the team as well as contribute with data driven decision making.

Key responsibilities
They are responsible for analyzing large datasets to discover trends and prepare forecasts to provide insights that can help develop strategic plans and identify growth opportunities for the business. Additionally, they are in charge of creating accessible and easy to comprehend presentation decks and dashboards using different data visualization tools such as DOMO and Looker Studio.

Core competencies:

• Giving support

• Focusing on customers

• Embracing technology

• Managing self-development
   

Functional competencies:

• English - B2:

• • Oral and written comprehension .

• • Appropriate use of language.

• Advanced experience with Google Workplace 

• Excel Level & Google Sheet - Advanced:

• • Functions: Logical, statistical and conditional formulas such as IFS, SUMIF, VLOOKUP, CORREL, QUERY and IMPORTRANGE

• • Preparation and presentation of advanced graphics and other visualization tools. 

• • PivotTables

• •  Search the data value by: VLOOKUP 

• • Format Cells

• • Advanced Filters and sliders 

• Basic knowledge of CSAT and other indicators of the account - Required

• Knowledge of the account - Desirable

• Dashboard creation in Looker Studio

• Experience working with tools such as DOMO and Tableau

Skills: 

• Orientation to results

• Internal customer orientation

• Adaptability to change

• Attention to details

• Analysis and decision making in accordance with priorities

• Time Management and ability to work under low supervision

• Ability to handle short deadlines

• Problem solving

• Proactive

• Communication and interpersonal skills 

• Presentation skills (Ability to present complex data in a simple and easy to understand manner for different internal clients) 

Qualifications:

• University Degree in Business, Industrial Engineering, Economics or related careers- Desirable

• Verifiable experience doing business analysis - Required 

If you have questions or comments about this open position write to:
tica_stepup_recruitment@telusinternational.com

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.