Your benefits:

• Competitive Salary: Earn up to EUR 1,380 gross with an above-average salary package.

• Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.

• Comprehensive Training: A fully paid training period will set you up for success.

• Health Coverage: Private health insurance after 3 months of probation.

• Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces with regular parties, food courts, live music, and much more in one of Riga's most attractive areas.

• Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.

• Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.

• Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.

• Team Spirit: Participate in social gatherings, sports events, and team-building activities.

• Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

• Flexible Work Options: After proving your performance, take advantage of flexible work arrangements to manage your schedule effectively.

Your responsibilities:

• Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.

• Expert Support: Answer advertisers' questions with professional advice, guiding them to success.

• Business Impact: Play a crucial role in helping achieve the company’s business targets.

• Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.

Your skills:

• Language Proficiency: Excellent communication skills in English, written and verbal.

• Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.

• Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.

• Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.

• Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.

• Eagerness to Learn: Passionate about continuous learning and research.

• Eligibility: EU citizenship or Latvian Residence Permit is required.

Join Us and Be the Voice that Drives Success!

We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106

Equal Opportunity Employer

 At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About us: Since our founding in 1998, excellent customer service is our passion – 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.