• Manage the performance of and regularly interact with a large number of work-at-home “cloud based” resources, through supervision and mentoring 
• Be the expert on the assigned market(s) in order to foresee and pre-empt quality issues and continuously bring improvement to the quality of our data 
• A key responsibility of the role is to provide relevant language and cultural expertise for the business and customers, including how users interact with online advertising search engines
• Conduct root cause analysis of performance issues on an on-going basis with follow-up through the design, implementation and results measurement of quality improvement programs, providing reports and recommendations to management 
• Provide educational support through the creation of eLearning materials, online video production and webinar hosting, to support performance improvement processes 
• The role will require a high degree of confidence and experience using internet-based technologies and online research 
• Flexibility to adjust to frequent change in line with customer requirements project evolution

• Fluency in English and German, along with extensive cultural, political, and economic knowledge of the area where the languages are spoken, is required.
• Verbal, written, and listening skills, along with the ability to provide expertise at all levels of the business and with customers, should be demonstrated.
• Time management and organization skills are essential 
• 3rd Level Qualification or equivalent work experience is essential 
• Strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior 
• Desire to question and improve existing processes and the ability to adapt to change 
• Team oriented and collaborative with a high degree of initiative 

• Strong Microsoft Office skills, especially Excel and PowerPoint Experience with Google Suite an advantage 
• Practical experience with SQL an advantage. 
• Working knowledge of SharePoint an advantage, with practical experience of content authoring tools such as Adobe Captivate a distinct advantage. 
• Experience with designing and delivering eLearning content an advantage. 
• Experience with data analysis to support decision-making an advantage. 

If this opportunity sounds appealing to you, apply now!

To speed up the process, apply here and attach your CV in English.

Please note, only shortlisted candidates will be contacted

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.