Základné informácie
Ref Number
Primárna lokácia
Krajina
Typy zamestnania
Work Style
Opis a požiadavky
Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? You have significant experience in coaching, are able to motivate and encourage the team to achieve the objectives and standards set? You also have training experience and quality is something you excel at? We have the perfect job for you!
Overview of tasks:
Leading, managing and motivating a team of Quality Analysts
Delivering insights to continuously improve and deliver outstanding customer experience across the program
Acting as a primary point of contact between Quality Analysts and our Business Partner
Assuring the standards of consultative sales by monitoring quality results and progress
Surfacing analytical insights to improve the experience of our advertisers with our team of digital experts
Implementing and driving quality process and structure
Responsible for the delivery of quality metrics on monthly and quarterly basis
We are looking for:
Preferred 3+ years’ experience in quality manager role or similar position
Fluency and excellent communication skills in English
Analytical mindset and numbers affinity
Strong communication and leadership skills
Affinity with online media and social networks
Proactivity and ability to think “outside the box”
Excellent organizational skills and detail-oriented approach to problem solving
Able to adapt quickly to changes in workflow
Goal-oriented work approach and flexibility to adapt to a fast-paced business environment
We will offer:
Fixed remuneration
Freedom to implement your own ideas in a highly motivated team
Close cooperation with other departments
Internal training and learning opportunities
Career opportunities in our international company
A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
Private medical healthcare and sports card
Join our team and apply now!
We conduct online interviews for all candidates.
*Please not that only shortlisted candidates will be contacted.
Ďalší popis práce
If customers are inspired by the competence and friendliness of your service, then you are exactly right at TELUS International. It is a special talent to make people feel like they are in the best hands. If you want to live customer service at the best quality, we have the perfect job for you.
Jazykové schopnosti |
---|
English |
EEO Statement