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Logo Telus International

Sales Team Manager with Polish (m/f/d)

Základné informácie

Ref Number

Req_00084890

Primárna lokácia

Gdansk Digital

Krajina

Poľsko

Typy zamestnania

Business Process Outsourcing

Work Style

On Site

Opis a požiadavky

Business operations, Call Center KPIs and employee motivation are not only empty phrases for you, but you know exactly what stands behind them? We have the perfect job for you!


RESPONSIBILITIES

  • Managing day-to-day operations
  • Ensuring consistent quality and productivity
  • Coaching, shadowing and employee support
  • Support in process development
  • Conducting feedback and conversations with employees
  • Monitoring, reporting and analysis of KPIs relevant to the project


REQUIREMENTS

  • 3+ years of experience in customer service in sales/technical areas
  • Fluent knowledge of the Polish language and a very good command of the English language (written and spoken)
  • The ability to identify training needs and support program development
  • Excellent organizational skills and attention to detail
  • Experience in team management in the Call Center environment
  • Multitasking and prioritization


WE OFFER

  • Possibility of cooperation with leading business partners
  • Opportunity to develop and co-create a new project
  • Internal training and learning opportunities
  • Career opportunities in an international company
  • A modern office in the Olivia Business Center complex
  • Free fruit, drinks and private medical care

Join our team and apply now!

We conduct online interviews for all candidates.

*Please note that only shortlisted candidates will be contacted

Ďalší popis práce

Business operations, Call Center KPIs and employee motivation are not only empty phrases for you, but you know exactly what stands behind them? We have the perfect job for you!

Jazykové schopnosti
English
Polish

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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