Základné informácie

Ref Number


Posledný deň na podanie prihlášky


Primárna lokácia

Home Office - United States


Spojené štáty americké

Work Style


Opis a požiadavky

About TELUS International 

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in North and Central America, Europe,Africa and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

In this role you will manage a Sourcing team and focus on the creation and management of community pipelines, global advertising, the management of customer targets & delivery expectations.


  • Manage the business and global operational activities of multiple recruitment projects/programs that are active in multiple countries covering the Americas, Europe, Asia-Pacific and Africa
  • Leading and developing a team of recruitment professionals to ensure development and delivery of recruitment priorities aligned to the business objectives
  • Scheduling Team meetings and off sites ensuring team members are up to date on any ramp changes/updates
  • Providing a daily overview of project status updates to the Director of Recruitment
  • Building effective relationships with internal and external stakeholders to ensure engagement and alignment with recruitment strategies
  • Effectively communicate and integrate with customer teams and lead the recruitment agenda through the delivery of presentations at quarterly business reviews with customers
  • Work with the PMO & Sales teams to establish recruitment requirements in the setup of new programs including customer requests for proposals (RFPs) and requests for information (RFIs)
  • Ensure that tools, techniques and knowledge are leveraged and implemented between recruitment programs where appropriate
  • Responsible for generating advertising efficiencies and centralizing updated project templates & processes
  • The Management of ATS upgrades & testing requests
  • Interviewing & Ensuring New/existing team members are inducted and trained to a high standard.

Additional Requirements:

There will be a requirement to be available to travel for occasional off-site customer visits. Overtime may be required to meet customer deadlines , you may be required to perform other duties as necessary.

Skills & Experience:

  • 3-5 years recruitment experience
  • Significant people management experience
  • Working knowledge of Workday
  • Advanced level Excel
  • It is essential that the successful candidate has experience of working in a fast-paced, customer-focused environment
  • Effective leadership, interpersonal, listening and communication skills
  • High level planning & project management skills
  • The ability to find ways of solving or pre-empting problems

Educational Requirements:

• 3rd level qualification preferred (or business experience to that level)

Location - Remote - US


The base compensation range for this position is $87,200 - $109,000 USD annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Ďalší popis práce


Jazykové schopnosti

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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