Základné informácie
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Posledný deň na podanie prihlášky
Primárna lokácia
Krajina
Typy zamestnania
Work Style
Salary range
Opis a požiadavky
Job description
Role & responsibilities
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Escalates appropriate technical issues to upper-level technical support when needed.
Preferred candidate profile
---Minimum 1 year of experience in International Technical Support (Voice)
Excellent communication skills
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should be comfortable working in 24*7 Working Environment
Graduation not required
Rotational shifts & Rotational week offs
Perks and benefits
Medicare Facilities.
Salary upto 5 Lpa.
Both side cab facilities.
Interested Candidates can come for Walk-in directly
Venue: Telus International, UG Floor, Tower 6, Candor Tech Space, Noida Sec 135
Ďalší popis práce
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