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GLSS, LMS Administrator - Pradera West
The Learning Management Systems administrator is responsible for supporting all learning platforms from the client.; this includes provisioning new users and management of the overall workflow supporting the creation and maintenance of courses.
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Operations Manager
The Operations Manager (OM) will be responsible for overseeing the day-to-day operations to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for production coverage, and timely...
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WFM Analyst
WFM Real-TIme Analyst RTA assists programs/accounts in meeting all service goals thru monitoring, policies implementation, analyzing actual to forecasted data and providing input on observed changes in call trends and other factors affecting general queue behavior.
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TELUS SBS, Operations Team Leader Trilingual (French and English) - Pradera GT
The Operations Team Leader - Trilingual French - is responsible for directing, coaching, and developing a team of Operations CSR’s from the French language under his/her charge, providing the necessary tools for his/her team to perform their tasks in order to ensure ongoing compliance...
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Operations Team Leader ( Pavia , Iloilo )
Position Summary Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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Sourcing Administrator
TELUS International is looking for a Sourcing Administrator to join the Global Sourcing Team in India
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Learning Services Learning Specialist
We are looking for an organized and experienced trainer to join our organization. The trainer will be responsible for evaluating our needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as...
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Learning Services Learning Specialist
Position Summary The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide...
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Korean Bilingual Resources
Position Summary:Main objective is to provide top of the line customer service in resolving issues fast and in an accurate manner.
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