Basic Information
Ref Number
Req_00140631
Primary Location
CA - Home Office
Country
Canada
Work Style
Remote
Description and Requirements
Here’s the impact you’ll make and what we’ll accomplish together
As a Business Enablement Specialist, you will play a vital role in supporting our business operations by ensuring accurate and timely billing, efficient order fulfillment, and effective contract management. You will leverage your analytical skills and process knowledge to identify areas for improvement and drive operational excellence.
Responsibilities
- Manage customer billing, including setup, investigation, resolution of issues, and adjustment requests.
- Oversee order management to fulfill customer orders for our portfolio offerings.
- Perform contract management, including uploading, searching, maintaining, and auditing contracts.
- Conduct revenue variance analysis to identify leakage and opportunities for growth.
- Support process improvement initiatives and documentation efforts.
- Provide excellent customer service and address inquiries promptly.
What’s in it for you?
TELUS International is pleased to offer great benefits as a contractor which include but are not limited to:
- Internal Referral Program, for every referral hired you’ll get a referral bonus and amazing prizes
- Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.
- Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to:
- Trending technical skills
- Business domain & customer interaction
- Behavioral & effective communication
Skills and Qualifications
- 5+ years of experience in related work.
- Bachelor's degree in Business or a related field.
- Strong analytical and problem-solving skills.
- Ability to adapt quickly and manage changing priorities.
- General knowledge of billing, order, and contract management.
- General knowledge of process improvement and documentation.
- French written skills (an asset).
Join our TELUS International Family
Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need. From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere
Additional Job Description
Join our team as a Business Enablement Specialist and drive operational excellence through efficient billing, order, and contract management.
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
