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Data Analyst [Tech Job]

Basic Information

Ref Number

Req_00139659

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Work Style

Hybrid

Description and Requirements

As an active member of TELUS International, you will be in the heart of a major TELUS transformation program supporting it as a Data Analyst.


TELUS is looking for a qualified professional to fill our team’s Data Analyst position. This professional is responsible for building and maintaining optimized and highly available data pipelines that facilitate deeper analysis and reporting by the Data and Analytics department. The Data Analyst builds data processing frameworks that handle the business's growing database.



Responsibilities:


  • Performs data collection, analysis, validation and reporting. 

  • Designs, tests, and documents processes, SQL queries, and stored procedures. 

  • Extracts and analyzes data from various sources, including databases, manual files, and external websites. 

  • Responds to data inquiries from various groups within an organization. 

  • Creates and publishes regularly scheduled and ad hoc reports. 

  • Documents reporting requirements and processes and validates data components as required. 

  • Build and maintain data pipelines for automated data ingestion and analysis.

  • Collaborate with data engineers, scientists, and business teams to understand data needs and translate them into actionable insights.



Qualifications:

  • Graduate degree in Engineering or Computer Science. (Mandatory)

  • 2+ years of experience performing data engineering and analysis.

  • Proven experience with relational databases and knowledge of query tools and/or statistical software. 

  • Strong analytical and organizational skills. 

  • Expert knowledge of SQL-related tools.

  • Dashboarding skills 


What’s in it for you:


  • Private medical and life insurance from day one 

  • Employee Stock Purchase Plan (ESPP)

  • Budget for professional growth (certifications)

  • Schedule flexibility.

  • Extra bonus based on performance.

Additional Job Description

As an active member of TELUS International, you will be at the heart of a major TELUS transformation program and will be supporting it as a data analyst.


TELUS is seeking a qualified professional to fill our team’s Data Analyst position. This professional is responsible for building and maintaining optimized and highly available data pipelines that facilitate deeper analysis and reporting by the Data and Analytics department. The Data Analyst builds data processing frameworks that handle the business's growing database.


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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