Basic Information
Ref Number
Req_00041829
Last day to apply
04-May-2024
Primary Location
TELUS Tower
Country
Bulgaria
Description and Requirements
We’re looking for a Data Analyst to join our Platform Integrity team!
In this role you will be responsible for building and maintaining KPI dashboards, creating operational reports, using data based approaches to identify areas of opportunity, and holding the vendor team accountable to KPIs.
What will be your daily challenges?
* Please note that only shortlisted candidates will be contacted.
About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX:TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
In this role you will be responsible for building and maintaining KPI dashboards, creating operational reports, using data based approaches to identify areas of opportunity, and holding the vendor team accountable to KPIs.
What will be your daily challenges?
- Design, build, and maintain reports, dashboards, and metrics to monitor execution related performance
- Translate large datasets into easily digestible visualizations that tell a story
- Perform regular quality audits on datasets to ensure accuracy and flag issues to client
- Create regular (daily, weekly, monthly, etc.) operational reports and program status updates
- Create capacity planning and scheduling models against heatmaps to ensure effective staffing against volume trends
- Identify operational, process, and tooling gaps using data-based analysis and present solutions to leadership
- Bachelor’s degree or equivalent combination of education and experience
- Fluency in SQL or other bid data querying language
- Demonstrated experience in handling large data sets and relational databases
- 2+ years of experience in quantitative analysis & data science or a related field
- Strong interpersonal skills to be able to work with various internal and external stakeholders
- Experience with a programming language, such as Python
- Excellent problem-solving skills, and the ability to structure ambiguous operational challenges into actionable plans
- A basic understanding of mobile advertising delivery processes
- Background in Business, Operations, Marketing, Communications, or a related field
- Attractive remuneration
- Great office at a top location
- Supportive work-life balance policies
- Excellent multinational business environment
- Additional health insurance & Transportation allowance
- Special discounts & offers (Food vouchers, Multisport cards, etc.)
- Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
- Continuous support and learning and development programs
- Employee referral bonuses & Recognition programs
* Please note that only shortlisted candidates will be contacted.
About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX:TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
| Language Reference |
|---|
| English |
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
