Basic Information

Ref number

Req_00035172

Last day to apply

18-Feb-2022

Primary Location

TELUS Tower

Description and Requirements

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with German, you will be part of a great team and will:
  • Help our users with any issues they might have via tickets or calls
  • Provide solutions to everyday device use questions on a case by case customer-oriented approach
  • Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
  • Work with a passionate team of customer-friendly colleagues from an international background
Not bad, right?

What we expect from you:
  • Very good knowledge in GERMAN language (B2 or similar) for daily communication with customers
  • Good command of English (B1 or similar) for training and internal communication
  • Basic understanding of iOS and Android OS features
  • Demonstrating empathy
  • Desire to help customers as best as possible and willing to contribute to the team’s success  
  • Result-oriented with personal performance
  • Friendly and outgoing personality
  • Looking for a long-term employment
In return, we offer:
  • Flexible working hours options
  • Work from Home could be considered as an option
  • Attractive salary
  • Fully paid training
  • Stable job and career development opportunities: continuous product support, coaching and personal skill courses
  • Special Discounts and Offers (Food vouchers, Multisport cards)
  • Additional health insurance & Transportation allowance
  • Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation and billiard relax areas)
  • Employee referral bonuses & Recognition programs
It sounds like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is the leader in the BPO sector with a team of over 3800 people in Sofia and Plovdiv. We have almost 55,000 team members across 20 countries. TELUS International Bulgaria offers contact center solutions, ITO, and creative customer service support for global customers in over 50 languages.

We care about the well–being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.

Required Language(s)
German