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Player Support Specialist for Riot Games Account with English

Basic Information

Ref Number

Req_00035057

Last day to apply

30-Sep-2024

Primary Location

BG - Sofia - TELUS Tower

Country

Bulgaria

Description and Requirements

*Kindly note that the position is located in Sofia, Bulgaria and the candidates should be locally based. 

TELUS International Europe is looking for passionate player support specialists for Riot Games Account.

Join our growing TELUS team supporting League of Legends, VALORANT, Legends of Runeterra and TfT - get the job you will enjoy!

A typical day:
  • Help out our players with any issues they might have via tickets and chat
  • Provide the best player experience with a case by case player-oriented approach
  • Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
  • Work with a passionate team of gamers to give our support experience a player to player feel
Sounds good, right?

You have:
  • Fluency in English
  • Player empathy and understanding a player’s perspective when tackling their issue is required
  • Understanding of Player Support
  • Gaming experience – if you have played games and you can relate to a player’s concept, community, and mindset it will be considered an advantage
  • Desire to help the players as best as possible and to contribute to the team’s success
Our Benefits:
  • Work from home option after the probation period
  • Fully paid training 
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses
We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building and delivering next-generation digital services, AI solutions, customer experience and much more. The company's primary focus is strict adherence to all our clients'procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.



We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-DNI

Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge?
TELUS International Bulgaria is looking for you!

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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